EXCHANGES/STORE CREDITS:  If you change your mind or are unhappy with your purchase, or if an item does not fit, we will gladly exchange it for another item, another size, or issue you store credit.  If you need to do an exchange or return for store credit, please contact us as soon as possible (we must receive the item within 14 days of your receiving it).  Store credits are good toward future purchases on our website, in our catalog or at our vending booths and have no expiration date. 


REFUNDS:  If there is an unfixable problem with your purchase due to an error on our part, please contact us immediately (we must receive the item back within 7 days of your receiving it), and we will be more than happy to exchange the item or refund your money.  We do not offer cash/credit refunds unless there is something wrong with the item and the item cannot be fixed or replaced with another of the same or similar item. We do not offer refunds on items that are the wrong size (although you can exchange them for the correct size, or get a store credit), so please be sure to check sizing on clothing items before purchasing.  Detailed measurements for our clothing can be found by clicking on the item picture, and we are happy to answer any specific sizing questions.


IMPORTANT: If you need to do a return/exchange, you must contact us first for a Return Authorization Number and instructions, either through e-mail or by calling us toll free at 877.875.0689.  Please DO NOT send anything back to us without first contacting us first and waiting for a response with your RA # and instructions.  Packages without an RA # will be refused.  There are times when our entire staff is out of the office vending an event, and our returns address is different than our office address that is listed on your invoice.  We cannot be responsible for items sent to us without contacting us first.  Order cancellations are considered returns.  If you must cancel an order before it is shipped, please let us know immediately.  Cancellations on purchases made with credit cards are subject to a 5% cancellation fee to cover credit card processing charges.


We realize that extenuating circumstances do exist; if you are ordering a gift or you are worried about sizing, please contact us before you make your purchase.  We are always willing to work something out, provided arrangements are made in advance.   If you have any questions at all regarding our policy or guarantee, please e-mail us and we will get right back to you with an answer.   We know it can be difficult to make purchases over the internet, so please do not hesitate to ask us about items in which you are interested.  No question will be left unanswered.

Thanks for taking the time to read over our policies.
 We know you'll absolutely love your new piece of eco-art from Mountains of the Moon!