Below are some some common questions that we receive, as well as answers to these questions.
If you can't find your question on this page, or if the answer to your question 
does not provide enough information, please feel free to contact us.

How do I go about buying your merchandise?  How does your "shopping cart" work?
Our shopping cart works just like a shopping cart at a regular store.  Click on the "Store" tab above to enter the Mountains of the Moon store, and then click on any of the categories on the left side of the screen to browse our online shop.  When you see something you like, you can click on the item for larger photos and more information.  If you'd like to add the item to your shopping cart, click the "ADD" button by the item.  If you just want to purchase that one item, click "BUY."  When you are ready to check out, click on "Check Out" at the top right side of your screen.  If you're not ready to check out but would like to view the items you have in your shopping cart, click on "View Cart."

What forms of payment do you accept?  Is your system secure for using credit cards?
We accept Visa, MasterCard, and American Express credit and debit cards, PayPal and Money Orders/Cashier's Checks.  We do not accept personal checks.   Our system is completely secured, Merchant Verified, and is 100% safe to use credit cards. 

How long after I place my order do you ship it?  How do you ship?
We ship out our orders very quickly, within 3 business days of when payment is received.  Orders are shipped U.S.P.S. Priority Mail (2 to 3 Day), with Delivery Confirmation.  For totals under $10, you also have the option of regular First Class Mail.  If you need to get your goods immediately, we also offer Express Mail shipping (depending on location, this may be 2-day rather than overnight). 

Do you ship internationally?
Yes.  We have wonderful customers all over the world!  If you live outside of the United States, please read through the International Shipping instructions at check out.  For international orders, we accept Paypal or Money Orders in US funds.

Can I be the first to know when you add new items to your website?  
Absolutely.  All you have to do is sign up for our Preferred Customer E-mail List.  See the question below for details.

Do you ever offer special deals, or have a Preferred Customers program?
Yes!   Our Preferred Customers are the first to know when we add new items to our website.  We also offer a special deal, discount or sale to our Preferred Customers in every newsletter we send out (usually about once a month).  Becoming a Preferred Customer is free, and all you need is an e-mail address. Click here for more info.

Do you have a printed catalog?
We used to send out seasonal retail catalogs, but in an effort to save trees and reduce waste, we decided to focus on our online catalog rather than send out mailings. For more information on possible future print mailings, please visit our Mailing List page.

What is your Return/Exchange policy?
Click here to view our policy.

Where can I find you?  Will you be vending anywhere near me?  Are there any stores near me who carry your lines?
You can always find our current vending schedule on our "Where to Find Us" page, can can be notified when we add new events by signing up for our Mailing List.  You can also find our lines at over 100 select retail stores through the U.S., Canada, Japan and the U.K.  Please view our "Where to Find Us" page for more information.

Do you offer your merchandise at wholesale for stores and boutiques? 
We currently offer wholesale pricing for qualified retails on all of our Hemp Eco-Friendly Hemp & Organic Clothing Line, as well on most items in our  T-Shirt & Hoodie Line as well as  If you are a retailer interested in carrying our original merchandise, please visit our Wholesale Information Page for instructions on how to set up an account.

I'm using a Mac computer, and I can't see the "Store" part of your website.  What can I do to
view it?
Scroll to the right.  For some reason, the shopping cart/store part of our website is justified to right for some Mac users.  All you need to do is scroll to the right, and you'll be able to view and use it properly.

Can I find out what other customers have said about their experiences with
Mountains of the Moon?
Of course!  Just click here.